1. Introduction

Aleena Wedding Planner & Caterers (“Aleena Caterers,” “we,” “us,” or “our”) is operated by Aleena Wedding Planner & Caterers, located at H. 12-1-669/7, Bus Stop, near Shanti Nagar, Lalaguda, Malkajgiri, Secunderabad, Telangana 500017, India.

Aleena Wedding Planner & Caterers provides professional catering, event planning, decoration, photography, videography, and related services for weddings, family functions, corporate events, and celebrations across Telangana, Andhra Pradesh, Karnataka, and Maharashtra.

We are committed to protecting your privacy. This Privacy Policy explains the personal information we collect, how we use it, how we safeguard it, and your rights related to your data. By accessing or using our website (aleenacaterers.in) or our Services, you agree to the terms described in this Privacy Policy.

2. Information We Collect

We collect personal information in three primary ways: information you provide directly, information collected automatically when you visit our website, and information obtained from third-party platforms.

A. Information You Provide to Us

When you enquire about our services, request a quotation, or book our services, we may collect:

• Your name, phone number, WhatsApp number, and email address.
• Event details such as event type, date, venue address, guest count, menu preferences, and dietary requirements.
• Payment information such as bank account details, UPI ID, and transaction references. We do not store credit or debit card numbers.
• Communication records including WhatsApp messages, emails, phone call details, and enquiry form submissions related to your booking.
• Any other information you voluntarily provide to us during the course of our engagement.

B. Information Collected Automatically

When you visit our website, we may automatically collect:

• Device information such as browser type, operating system, and device type.
• IP address and approximate geographic location.
• Pages visited, time spent on pages, and navigation patterns.
• Referral source (how you found our website).
• Cookies and similar tracking technologies.

C. Information from Third-Party Platforms

If you interact with us through third-party platforms such as WhatsApp, Facebook, Instagram, or Google, we may receive basic profile information (such as your name and profile picture) and message content as permitted by those platforms and initiated by you.

3. How We Use Your Information

We use your information to operate and deliver our Services, including:

• Processing your booking, preparing customized menus, planning your event, and delivering our catering and event services.
• Responding to your enquiries, sending booking confirmations, providing event updates, and sharing quotations.
• Processing payments, issuing invoices, and maintaining financial records.
• Understanding customer preferences, improving our menu offerings, and enhancing our services.
• Sending promotional messages about our services, festive offers, and new menu items (only with your consent; you can opt out at any time).
• Complying with applicable laws, regulations, and legal obligations.

4. How We Share Your Information

We do not sell or rent your personal information. We may share your information only in the following circumstances:

• With third-party service providers we engage on your behalf (photographers, decorators, venue providers, DJ, transportation) only to the extent necessary to deliver the services you have booked.
• With banks and payment gateways for processing your transactions securely.
• With our trusted team members and staff who need access to your information to deliver the booked services.
• When required by law, court order, or government authority.

5. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us understand how you use our website.

Types of cookies we may use:

• Essential Cookies: Required for the basic functionality of the website.
• Analytics Cookies: Help us understand visitor behavior and improve our website (e.g., Google Analytics).
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness.

You can control cookies through your browser settings. Disabling cookies may affect certain features of the website.

6. Data Retention

We retain your information only as long as necessary to fulfill the purposes for which it was collected, including:

• Active bookings and event delivery: Until the event is completed and all payments are settled.
• Financial records: As required by Indian tax and accounting laws (typically up to 7 years).
• Marketing communications: Until you unsubscribe or request removal.
• Website analytics data: Typically retained for up to 26 months.

7. How We Protect Your Information

We use reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include secure storage of physical and digital records, limited access to personal information on a need-to-know basis among our staff, and use of secure communication channels for sensitive information.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

8. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You may request details of the personal information we hold about you.
• Correction: You may request correction of inaccurate or incomplete information.
• Deletion: You may request deletion of your personal data, subject to our legal obligations for record retention.
• Opt-Out: You may opt out of marketing communications at any time by contacting us or replying “STOP” to our WhatsApp messages.

To exercise any of these rights, please contact us using the details provided below.

9. Third-Party Links

Our website may contain links to third-party websites (such as Google Maps, WhatsApp, social media platforms). We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children’s Privacy

Our website and Services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected information from a child, we will take steps to delete it promptly.

11. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When changes are made, the updated version will be posted on our website with a revised “Last Updated” date. We encourage you to review this page periodically.

12. Contact Us

If you have questions or concerns about this Privacy Policy or your personal information, please contact us:

Aleena Wedding Planner & Caterers
H. 12-1-669/7, Bus Stop, near Shanti Nagar, Lalaguda, Malkajgiri
Secunderabad, Telangana 500017, India

Email: rehman@aleenacaterers.com
Phone / WhatsApp: +91 86866 46021
Website: https://aleenacaterers.in